Terms of service

*TERMS OF SERVICE - SkyWave LTE*

*Last Updated: September 2026*

Welcome to SkyWave LTE PTY LTD (Reseller & Partner of WebAfrica). By ordering our service, you agree to these terms.

*1. WHO WE ARE*
SkyWave LTE is an authorized partner / reseller of WebAfrica LTE services. We provide ZTE LTE Routers and manage client onboarding. The underlying network and data service is powered by WebAfrica infrastructure. WebAfrica's network Acceptable Use Policy applies.

*2. ELIGIBILITY & QUALIFICATION*
2.1. You must be 18 years or older with a valid South African ID
2.2. You must be employed and have a verifiable income
2.3. *We welcome all:* Blacklisted and non-blacklisted clients are welcome
2.4. No credit checks or credit scores required

*3. NO CONTRACTS - MONTH TO MONTH*
3.1. Our service is strictly month-to-month
3.2. No long-term contracts (No 12 or 24-month lock-in)
3.3. You may cancel anytime with 1 calendar month notice

*4. PAYMENTS*
4.1. Service is prepaid monthly
4.2. You must pay on or before your due date
4.3. *Missed Payment?* You can pay manually via our App. No penalty for manual payment
4.4. If payment fails, service will be suspended until payment is received
4.5. No refunds for partial month usage

*5. DELIVERY (via The Courier Guy)*
5.1. Delivery takes 3-5 business days nationwide
5.2. Tracking will be provided
5.3. Risk transfers to you upon delivery

*6. FAIR USE & NETWORK*
6.1. Service is for personal home use - Unlimited but subject to fair use
6.2. No reselling of data without permission
6.3. No illegal activity, spamming, or network abuse
6.4. Speeds depend on coverage in your area - We cover all 9 provinces but speeds vary by tower signal
6.5. As a WebAfrica partner, we adhere to their network management policies to keep the network stable for everyone

*7. ROUTER / DEVICE*
7.1. ZTE Router remains yours after purchase
7.2. Warranty is as per manufacturer (ZTE) terms
7.3. We are not liable for damage due to misuse, lightning, or power surges

*8. CANCELLATION & RETURNS*
8.1. You can cancel by notifying us via WhatsApp/Email
8.2. Routers can only be returned if faulty within 7 days and unboxed in original condition (CPA applies)

*9. LIMITATION OF LIABILITY*
SkyWave LTE will not be liable for any indirect loss of data, business, or profit. Our liability is limited to the amount you paid for the current month.

*10. SUPPORT*
Support is available via WhatsApp. For network outages, WebAfrica's upstream provider may need to resolve issues.

*11. ACCEPTANCE*
By placing an order, you confirm you have read and agreed to these Terms.

*Contact:* SkyWaveLTE839@gmail.com